alt
REWARD YOURSELF. Learn more about the Pottery Barn Credit Card.
Open
Close

Customer Service

We pride ourselves on providing the highest quality of customer service. In this section, you will find information to make your shopping experience even better.

Helpful Numbers

To order by phone, or if you have questions about your order or about our website, please contact us:

From United States, US Territories, and AFP/FPO

PBteen
Phone:
1.866.472.4001

5AM - 9PM (PST) 7 days a week

PBteen
PBteen
Fax:
1.702.363.2541

From Canada

PBteen Canada
Phone:
1.855.860.5951

5AM - 9PM (PST) 7 days a week

PBteen

From All Other Countries

PBteen International
Toll Free:
+800 15001111

5AM - 9PM (PST) 7 days a week

PBteen
PBteen International
Toll:
1.405.717.6139

International Orders

PBteen is pleased to offer international shipping to over 95 countries. Shop in your preferred currency with your final price guaranteed when you place your order. Learn More About International Shipping

I live in the U.S. Can I ship an order internationally, but pay in U.S. Dollars?

Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). To get started, select the International Shipping link in the bottom right corner of our website. Select your destination country and currency. You will see the flag of the destination country appear in the upper right corner of the website, and you'll be able to shop our site in the currency you selected.

Track Your Order (US only)

You can track your order 24 hours after it is placed. To track your order, please enter your 12-digit order number and billing ZIP code below, and then click "Track Order."

International Order Tracking

To track an order placed through our international checkout provided by Borderfree, please use our International Order Tracking feature. Tracking information is available once your order leaves the U.S. hub.

» Track Your International Order

Privacy Policy

We respect your privacy and we adhere to strict industry guidelines and practices to protect the personal information that you share with us. For additional details, please see our Privacy Policy.