General Guidelines of what items are ineligible for International Shipping

PBteen now offers international shipping on most items.

Items NOT eligible for international shipping include:

• Oversized items or items delivered by our In-Home Delivery Service
• Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
• Gift Cards

Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.

Please ensure all items in your order can be shipped to your destination country.

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, FiftyOne, in the original currency used for purchase.

For detailed procedures on returning other items, please contact us: