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shipping and processing

Shipping Information

See Standard Shipping and Processing Charges

Our shipping and processing charges cover all expenses related to processing your order, handling and packing the products you purchase, delivering them to you, related overhead and other items. See below for more information and ways to save on shipping.

Free Shipping

Click here to see our selection of products with free standard shipping and processing! Alaska and Hawaii residents will be charged a $10 fee to ship "Free Shipping" items.

Standard Shipping and Processing

Most purchases are shipped from our warehouse to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or via email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska and Hawaii are delivered by USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries.

Shipping to Hawaii

Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. Also, we are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges, which are listed below.

Destination	Charge	Arrival
48 States	See Shipping and Processing	5 business days
Rush 48 States	Add $15	2 business days
Alaska, Hawaii	Add $10	5 business days
U.S. Territories*	Add $10	10-15 business days

*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.

Standard Shipping and Processing Charges

For Orders Totaling	Shipping & Processing Charges
up to $15.00	$4.95
$15.01 to $25.00	$6.00
$25.01 to $45.00	$8.00
$45.01 to $65.00	$11.00
$65.01 to $90.00	$14.00
$90.01 to $125.00	$17.00
$125.01 to $200.00	$21.00
$200.01 to $3000	10%
$3000.01 & over	5%

Note: Delivery and processing charges are applied for each delivery address on an order.

Rush Shipping and Processing

For an extra charge of $15 per address, we can arrange for rush delivery to most destinations within the contiguous 48 states. If we receive your order by 3:00 pm PST Monday-Thursday, you'll receive your purchase within two business days; orders placed Friday-Sunday will arrive on Tuesday. Note: Rush service is not available for some items.

Delivery and Processing Surcharge Information

Because some items are bulkier, heavier, and have limited availability, these items have a delivery and processing surcharge listed in parentheses ($) after the item price. The surcharge is in addition to regular delivery and processing charges above.

In-Home Delivery in 1-3 weeks

For your convenience, we're proud to offer a two-hour appointment window on all items marked with , for major metropolitan areas only. We've also expanded the number of cities that qualify for our 7-10 day In-Home Delivery (see below). For other metropolitan areas, your furniture will be delivered within 2-3 weeks. In-Home Delivery items will be delivered by appointment, placed in the room of your choice, assembled, and the packing materials will be removed. In-home assembly service is not available for headboard attachment to a metal frame.

Cities that qualify for our 7-10 day In-Home Delivery:
West: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix
East/Central: New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, OH, Cromwell, CT, Raleigh/Charlotte, NC, Tampa/Fort Myers/Orlando, FL, Miami/Fort Lauderdale, FL

Reduced Shipping & Processing Surcharge on Select Furniture Sets

Now when you purchase select bedroom sets, you'll save up to $225 on the delivery and processing surcharge.