Program Details
How can my school qualify for the Gear Up to Give Back program?
Membership in the Pottery Barn Kids & Pottery Barn Teen Gear Up to Give Back program is granted to K-12 schools with 501(c)(3) or 509(a) tax exempt status under the Internal Revenue Code.
What donation will be made to schools enrolled in the program?
Pottery Barn Kids and Pottery Barn Teen will combine Gear sales purchased at both brands annually and donate:
- 4% back to schools with over $5,000 in Qualifying Net Sales
- 3% back to schools generating between $2,500 and $4,999 in Qualifying Net Sales
- 2% back to schools generating between $1,000 and $2,499 in Qualifying Net Sales
How long does the program run and when will my school receive their donation?
The program runs each calendar year and schools will receive their donation the following February.
What items qualify for the program?
Qualifying Net Sales are defined as the merchandise price paid for "Gear" merchandise purchases made online or in stores, plus any additional services such as personalization, minus returns, tax and shipping costs. "Gear" merchandise is defined as backpacks, lunch bags and duffel bags. To find out if a specific product is included, you can view the entire entire Pottery Barn Teen Gear Up 2 Give Back collection at www.pbteen.com/givebackshop. You can also contact a dedicated Representative at (855) 283-1722 or see a store associate.
Is the Gear Up to Give Back program valid at Outlet locations?
The Gear Up to Give Back Program is neither valid nor recognized at Outlet locations.
Once my school faxes in a membership application, when will I receive information about how to shop?
Membership in the Gear Up to Give Back program is contingent upon receipt of appropriate credentials and a completed application. Once we have processed your school's completed application, shopping information will be distributed to your school administrator, who will then distribute the information to parents. Use of your membership is subject at all times to the Gear Up to Give Back program Terms & Conditions.
For how long is my membership valid?
Your membership in the Gear Up to Give Back program is valid until 12/31 of the following year.
My school's membership is expiring soon. What should I do?
Your school should receive renewal instruction automatically 2 to 3 months leading up to your expiration date. If your school's membership is expiring and you have not received any renewal communication, please contact us a dedicated Representative at (855) 283-1722 to update your information.
I have lost my school's information, how do I find our membership ID and password?
Your school should have your membership ID and password on file. If not, you can look up your school's information at www.potterybarnkids.com/gearuptogiveback or www.pbteen.com/gearuptogiveback. You can also call a Representative at (855) 283-1722 or email gearuptogiveback@wsgc.com.
How do I update my account?
To update your contact information, please call (855) 283-1722 and speak to a Representative.
Can international schools apply to the program?
The Gear Up to Give Back program is currently designed for U.S. schools only.
Does the Gear Up to Give Back program discount apply to purchases made in Canada?
No, the Gear Up to Give Back program is not currently designed to be used in Canada.
Can I order merchandise for international delivery?
Although Pottery Barn Kids and Pottery Barn Teen ship merchandise internationally, you cannot ship internationally when making a Gear Up to Give Back purchase.
Order & Pricing
How do I place an order?
You can purchase online via www.potterybarnkids.com/gearuptogiveback or www.pbteen.com/gearuptogiveback or at any of our Pottery Barn Kids and Pottery Barn Teen retail locations. For customer service inquiries, please call dedicated representative at (855) 283-1722.
How do I pay for my order?
For your convenience, we accept cash, Visa, MasterCard, American Express and Discover Card.
What is your return policy?
We will gladly issue a refund, less any applicable shipping charges and/or restocking fees, for any product with which you are not fully satisfied. Returns are not allowed on any monogrammed or personalized items. To make a return, please call (855) 283-1722 or email gearuptogiveback@wsgc.com.
View Pottery Barn Kids' return policy for more details
View Pottery Barn Teen's return policy for more details
Shipping & Tracking
How long will it take to receive my order?
Shipping time differs by product and delivery method. For the most accurate shipping information, call a dedicated Representative at (855) 283-1722 or inquire with an Associate at one of our retail locations.
How do I track my order?
Your order becomes available for tracking online 24 hours after it is placed. To learn the status of your order, please visit our website. You can also call a dedicate Representative at (855) 283-1722.