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Shipping Information [Vday - St Pats] | Pottery Barn Teen

Shipping & Order Processing

Holiday Shipping Cutoff

Know when you need to place your orders to ensure they'll be delivered in time.

St. Patrick's Day (Sunday, March 17, 2024)

Shipping Type

Order By

Arrives By
Standard UPS Monday, March 11, 2024 5:00 PM PT Friday, March 15, 2024
Standard UPS - Monogramming Sunday, March 10, 2024 11:00 PM PT Friday, March 15, 2024
Next Day Delivery Thursday, March 14, 2024 4:00 PM PT Friday, March 15, 2024
Easter (Sunday, March 31, 2024)

Shipping Type

Order By

Arrives By
Standard UPS Tuesday, March 26, 2024 6:00 AM PT Friday, March 29, 2024
Standard UPS - Monogramming Monday, March 25, 2024 6:00 AM PT Friday, March 29, 2024
Next Day Delivery Thursday, March 28, 2024 4:00 PM PT Friday, March 29, 2024
Passover (Tuesday, April 23, 2024)

Shipping Type

Order By

Arrives By
Standard UPS Thursday, April 18, 2024 6:00 AM PT Tuesday, April 23, 2024
Standard UPS - Monogramming Wednesday, April 17, 2024 6:00 AM PT Tuesday, April 23, 2024
Next Day Delivery Monday, April 22, 2024 4:00 PM PT Tuesday, April 23, 2024

Shipping Methods & Pricing

FRONT DOOR PARCEL DELIVERY

(e.g. UPS, USPS) to your delivery address

Standard

Front Door items ship from our warehouse and arrive within 3-5 business days of receiving your order.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Next Day

For an extra charge of $26.00 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm through Sunday will arrive on Tuesday.

Next Day Delivery service is not available for some oversize items, items on backorder, personalized/monogrammed items, items shipped directly from the manufacturer, or items shipped outside of the 48 contiguous states. Please call 1.888.779.5176 for more information.

Shipping Rates & Fees

Order Total

Standard Shipping

Next Day Shipping

up to $15.00 $5.95 $31.95
$15.01 to $25.00 $7.00 $33.00
$25.01 to $45.00 $9.50 $35.50
$45.01 to $65.00 $12.95 $38.95
$65.01 to $90.00 $16.00 $42.00
$90.01 to $125.00 $19.00 $45.00
$125.01 to $200.00 $24.00 $50.00
$200.01 to $300.00 $29.00 $55.00
$300.01 & over 10% 10% + $26.00
Gift Card only No charge
$8.50

Outside the 48 Contiguous States

Destination

Charge

Arrival

Alaska +$20.00 5 business days
Hawaii +$20.00 5 business days  
US Territories +$20.00 10-15 business days

The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. Delivery fees do not include gift wrap or surcharges that may apply to some items or Next Day Delivery charges.

TRUCK DELIVERY - UNLIMITED FLAT RATE

With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Truck Delivery usually includes our premium White Glove Service - items are delivered to your home by apppointment to your room of choice and are then unpacked and fully assembled.

Flat Rate Shipping items that do not include White Glove Service are outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.

Arranging a Delivery Date

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location.

A representative will call to arrange a delivery date and confirm an appointment timeframe (typically a 4-hour window).

Shipping Rate & Fees

Flat Rate Shipping Charge by Zip Code

Truck Delivery charge is a flat rate based on two factors:

  1. The distance from our warehouse to your location.
  2. The amount of your overall order.

Location

ORDERS UP TO $999

ORDERS OVER $999

Local (0-50 miles) $159.00 $279.00
Metro (51-99 miles) $179.00 $299.00
Regional (100-199 miles) $209.00 $379.00
National (200 miles +up) $309.00 $429.00

Local, Regional, & National Delivery Zones

Delivery Timing

Type of Item

Delivery Timing

Non-Upholstered Furniture - within metro areas* 7 to 10 business days
Non-Upholstered Furniture - outside metro areas* 2-4 weeks
Quick Ship Upholstered 2 - 4 weeks
Special Order Upholstery
8 - 10 weeks, or as otherwise indicated on the product page

Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge.

*Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.

OTHER SHIPPING INFORMATION

Shipping Fees

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

Delivery Surcharges

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

Gift Cards

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5-7 business days).
  • Next-day delivery is available for an additional charge – arrives in 1 business day if placed by 9 am PT Mon-Fri.
  • Orders placed after 9 am PT Friday through Sunday will arrive on Tuesday.

Shipping To Alaska, Hawaii, & The U.S. Territories

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states.

The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.

Order Processing

When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as drop shippers, who directly ship to customers.

What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Can I ship to a PO Box?

We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. You will receive a message during checkout if the item is not eligible to ship to a PO Box.

Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.

When entering an APO or FPO address, please follow this example:

Name: PO3 Chuck Williams
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB–64
ZIP Code: 12345 (use actual zip code)
City: FPO (use “APO” if approriate)
State: AA or AE

Can I ship to multiple addresses?

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.866.472.4001, and one of our sales associates will be happy to assist you.

INTERNATIONAL SHIPPING

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer’s choice and a guaranteed order total.

Customers in Australia, Canada, United Kingdom, or Mexico can shop on those country websites.

To Access International Shopping

Choose the international shipping destination and preferred currency on our website by selecting the “Ship to” control at the bottom of any page.

Shipping To Usa From International Location

All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Shipping To APO/FPO Address

If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.

Learn more about international shipping by visiting our International Shipping Page.

SALES TAX

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

For all other requests, please visit customer service on our desktop site