At PBteen, we take great pride in the quality and craftsmanship of our products. Design, materials, safety and construction are some of our top priorities. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. Returns of mattresses are subject to a $40 return shipping fee. We cannot accept returns on monogrammed, personalized, gift cards, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price ending in .99.
If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.
For assistance please contact Customer Service at 1-866-472-4001, Monday-Friday 5:00 a.m. to 9:00 p.m. PST and Saturday-Sunday 6:00 a.m. to 6:00 p.m. PST.
International Customers – Please note, all international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for purchase.
For detailed procedures on returning other items, please contact us:
Monday-Friday 5:00 a.m. to 9:00 p.m. PST,Saturday-Sunday 6:00 a.m. to 6:00 p.m. PST
5AM - 9PM (PST) 7 days a week