Returns

At PBteen, we take great pride in the quality and craftsmanship of our products. Attention to design, finish, and materials is our priority.

  • Please inspect your purchase immediately and notify us of any damaged, incomplete, or inaccurate shipments. Please call us at 1.866.472.4001
  • Quick Ship upholstery items may be returned within 7 days
  • All other products may be returned for a refund of the merchandise value within 30 days

PBteen cannot accept returns or offer a refund on exchange on any of the following items:

  • Mattresses
  • Monogrammed/personalized items
  • Custom special order rugs
  • Custom made to order upholstery
  • Gift cards
  • Final sale items, which are identified by a price ending in .99 or .97
  • Items damaged through normal wear and tear

Delivery fees are non-refundable. Prior purchases are not eligible for a price adjustment.

General Customer Service: 1.866.472.4001

Monday-Friday 5:00am to 9:00pm PT
Saturday-Sunday 6:00am to 6:00pm PT

Fax: 1.702.363.2541

Email: customerservice@pbteen.com

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.