Exceptions

General Guidelines of what items are ineligible for International Shipping

Pottery Barn Teen now offers international shipping on most items.

Items NOT eligible for international shipping include:

  • Some oversized items and select items delivered by our In-Home Delivery Service
  • Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
  • Gift Cards

Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.

Please ensure all items in your order can be shipped to your destination country.

Return Policy

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for purchase.

For detailed procedures on returning other items, please contact us:

From United States, US Territories, and AFP/FPO

Pottery Barn Teen
Phone:
1.866.472.4001
Pottery Barn Teen
Pottery Barn Teen
Fax:
1.702.363.2541

From Canada

Pottery Barn Teen Canada
Phone:
1.855.860.5951
Pottery Barn Teen

From All Other Countries

Pottery Barn Teen International
Toll Free:
+800 15001111
Pottery Barn Teen
Pottery Barn Teen International
Toll:
1.405.717.6139