Exceptions
General Guidelines of what items are ineligible for International Shipping
Pottery Barn Teen now offers international shipping on most items.
Items NOT eligible for international shipping include:
- Some oversized items and select items delivered by our In-Home Delivery Service
- Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
- Gift Cards
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.
Please ensure all items in your order can be shipped to your destination country.
Return Policy
All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for purchase.
For detailed procedures on returning other items, please contact us:
From United States, US Territories, and AFP/FPO
- Pottery Barn Teen
- Phone:
- 1.866.472.4001
- Pottery Barn Teen
- Email:
- customerservice@pbteen.com
- Pottery Barn Teen
- Fax:
- 1.702.363.2541
From Canada
- Pottery Barn Teen Canada
- Phone:
- 855-860-5951
- Pottery Barn Teen
- Email:
- international@pbteen.com
From All Other Countries
- Pottery Barn Teen International
- Toll Free:
- +800 15001111
- Pottery Barn Teen
- Email:
- international@pbteen.com
- Pottery Barn Teen International
- Toll:
- 1.405.717.6139