Shipping Information

For United States, US Territories and APO/FPO


HOLIDAY SHIPPING SCHEDULE

Hanukkah — Begins the evening of Tuesday, December 16th and ends the evening of Wednesday, December 24th

Shipping Order by Date To deliver on or before
Monogramming Cut–Off Tuesday, December 9th 5:00pm PT Tuesday, December 16th
Standard UPS Wednesday, December 10th 5:00pm PT Tuesday, December 16th
Next Day Delivery Monday, December 15th 6:00pm PT Tuesday, December 16th
Gift Card Standard Wednesday, December 10th 11:00am PT Tuesday, December 16th
Gift Card Next Day Monday, December 15th 9:00am PT Tuesday, December 16th

Christmas Day — Thursday, December 25, 2014

Shipping Order by Date To deliver on or before
Monogramming Cut–Off Sunday, December 21st 11:00am PT Wednesday, December 24th
Standard UPS Monday, December 22nd 9:00am PT Wednesday, December 24th
Next Day Delivery Tuesday, December 23rd 6:00pm PT Wednesday, December 24th
Gift Card Standard Saturday, December 20th 9:00am PT Wednesday, December 24th
Gift Card Next Day Tuesday, December 23rd 9:00am PT Wednesday, December 24th
LEARN ABOUT OUR SHIPPING AND PROCESSING INFORMATION

STANDARD SHIPPING AND PROCESSING

Standard Delivery and Processing Charges

FOR ORDERS TOTALING SHIPPING AND PROCESSING CHARGES:
up to $15.00 $4.95
$15.01 to $25.00 $6.00
$25.01 to $45.00 $8.00
$45.01 to $65.00 $11.00
$65.01 to $90.00 $14.00
$90.01 to $125.00 $17.00
$125.01 to $200.00

$21.00

$200.01 & over 10%
$3,000.01 & over 5%

Note: Standard shipping and processing charges are applied for each delivery address on an order.

Shipping and Processing Options

Destination Charge Arrival
Standard/48 states See Shipping and Processing Charges 5-7 business days
Next Day Shipping/48 states Add $17.50* Order by 6pm for Next Day
Alaska, Hawaii Add $10 5 business days
US Territories** Add $10 10-15 business days

* Gift card only orders will have a rush charge of $6.50.

** The regular delivery and processing charges stated on the order form chart cover Parcel Post Delivery.

Note on P.O. box deliveries: Items can be shipped to a P.O. box. However, we regret that rush orders, extra large items and those shipped directly from our vendors cannot be sent to a P.O. box. Items shipped to a P.O. box will be sent via U.S. Postal Service and delivery may take longer.

NEXT DAY DELIVERY AND PROCESSING

For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6 pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm through Sunday will arrive on Tuesday. Note: Next Day Delivery service is not available for some oversize items, gift cards, White Glove Delivery, out of stock items, items on backorder, personalized items or for items shipped directly from the manufacturer. For questions, please call 1.866.472.4001 for more information.

BACK ORDERS

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

OUTSIDE THE 48 CONTIGUOUS STATES

Items ordered over the Internet to be shipped outside the contiguous 48 states are delivered by our common carrier or Air Parcel Post and are subject to the same delivery charges described above, plus an additional $10. If you are interested in shipment by Parcel Post, please contact one of our Sales Representatives at 1.866.472.4001. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii (there will be an additional surcharge of $350 per order). This surcharge is in addition to regular delivery charges, which are listed above. Certain heavy or oversized items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries.

International Shipping Information

Shipping To United States from International Location

All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Estimated Delivery Times

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart. If you would like to learn more about shipping internationally, please visit our International FAQs.

LEARN ABOUT OUR FURNITURE DELIVERY

White Glove Delivery

Items showing this symbol are delivered by our White Glove Delivery service. With White Glove Delivery, items are brought into your home, most are unpacked and assembled*, and the packaging is removed. White Glove delivery is only available in the contiguous 48 states. 

 *: Exceptions include outdoor patio structures and grills, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. Please call Customer Service at 1.866.472.4001 for further delivery details.

Delivery Timing:

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas.  Service to outlying areas may be restricted based on geographic location.  Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

Upholstered Furniture:

Most upholstered items are Special Order and arrive in 6 to 8 weeks, depending on availability.

Non–Upholstered Furniture:

All non–upholstered items will arrive within 7 to 10 business days in most metropolitan areas.** For other areas, your furniture will be delivered within 2 to 3 weeks, depending on availability.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.