Shipping Information

Mother's Day - Sunday, May 8th, 2016
SHIPPING ORDER BY DATE TO BE DELIVERED BY
Standard Wednesday, May 4th 9:00am PT Friday, May 6th
Standard - Monogramming Tuesday, May 3rd 11:00pm PT Friday, May 6th
Standard - Gift Card Tuesday, April 26th 5:00pm PT Friday, May 6th
Next Day Thursday, May 5th 6:00pm PT Friday, May 6th
Next Day - Gift Card Thursday, May 5th 9:00am PT Friday, May 6th
SHIPPING AND PROCESSING INFORMATION

SHIPPING and Processing Charges

FOR ORDERS TOTALING

STANDARD SHIPPING

5-7 Business Days:

NEXT DAY SHIPPING

1 Business Day
Order by 6PM PT, Add $17.50

up to $15.00 $4.95 $22.45
$15.01 to $25.00 $6.00 $23.50
$25.01 to $45.00 $8.00 $25.50
$45.01 to $65.00 $11.00 $28.50
$65.01 to $90.00 $14.00 $31.50
$90.01 to $125.00 $17.00 $34.50
$125.01 to $200.00

$21.00

$38.50
$200.01 & over 10% 10% + $17.50
$3,000.01 & over 5% 5% + $17.50

Note: Standard shipping and processing charges are applied for each delivery address on an order.
          For shipping rates to Hawaii, Alaska and U.S. Territories, see chart below.

Standard Shipping and Processing

Most products are shipped from our warehouse to arrive within five business days of when you placed your order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together might not arrive in the same box. Our shipping and processing fees cover the processing of your order, handling and packaging the products you purchased and delivering them to you.

Standard shipping and processing charges are applied for each delivery address on an order.

Items can be shipped to a P.O. box. However, rush orders, extra large items, and those shipped directly cannot be sent to a P.O. box. Items shipped to a P.O. box will be sent via U.S. Postal Service and delivery may take longer.

TO ALASKA, HAWAII AND US TERRITORIES

Destination Charge Arrival
Alaska, Hawaii Add $10 5 business days
US Territories** Add $10 10-15 business days

* Gift card only orders will have a rush charge of $8.50.

** The regular delivery and processing charges stated on the order form chart cover Parcel Post Delivery.

Items ordered online to be shipped outside the contiguous 48 states are delivered by our common carrier or Air Parcel Post, and are subject to Standard Shipping charges, plus an additional $10 per address. Shipment of eligible large furniture and oversized items to Maui, Oahu and the Island of Hawaii are subject to Standard Shipping charges, plus an additional surcharge of $350 per order. Certain heavy and oversized items cannot be returned outside the contiguous 48 states. If you are interested in shipment by Air Parcel Post, contact one of our Sales Representatives at 1.866.472.4001.

NEXT DAY DELIVERY AND PROCESSING

We can arrange for next day delivery to most destinations for an extra charge of $17.50, in addition to Standard Shipping charges. If we receive your order by 6pm PT, Mon-Fri, you'll receive your order the next business day. Orders placed afrer 6pm PT, Fri-Sun, will arrive on Tuesday. Next Day Shipping is not available for some oversized items, out of stock items, items shipped directly from the manufacturer, and items shipped outside the contiguous 48 states.

BACK ORDERS

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

OUTSIDE THE 48 CONTIGUOUS STATES

Items ordered over the Internet to be shipped outside the contiguous 48 states are delivered by our common carrier or Air Parcel Post and are subject to the same delivery charges described above, plus an additional $10. If you are interested in shipment by Parcel Post, please contact one of our Sales Representatives at 1.866.472.4001. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii (there will be an additional surcharge of $350 per order). This surcharge is in addition to regular delivery charges, which are listed above. Certain heavy or oversized items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries.

INTERNATIONAL SHIPPING INFORMATION

Choose the international shipping destination and preferred currency on our website by clicking the flag in the upper right corner of any page. All PBteen.com prices will be automatically converted to your chosen currency. You can continue to shop PBteen.com once you choose the shipping destination and currency. When you proceed to checkout, your secure transaction will be completed with our global partner, Borderfree. Borderfree will calculate and display a guaranteed order total amount, including all shipping costs and any applicable duties and taxes.

Once you've made your purchase, PBteen.com will ship your item(s) to the Borderfree shipping hub in the United States. Borderfree will then ship your order to its final international destination.

You may ship to a specific country and pay with a different country's currency. For example, you may select "United Kingdom" as your shipping destination, but select "USD" as your preferred currency. If you don't see your country listed, we are currently not shipping to that destination.

All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process. Please note: To place an order with an international billing address shipping to a US address, please call 1.866/472.4001. A care center representative will be able to assist you with placing an order.

Delivery Times:

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart.

International Shipping Eligibility:

Items NOT eligible for international shipping include:
Some oversized items and select items delivered by our In-Home Delivery Service, Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting, and Gift Cards.

Our electrics CAN be shipping internationally, but the MUST be used with correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.

If you'd like to learn more about shipping internationally, visit our International Shipping FAQ.

Sales Tax. Which deliveries will be charged sales tax?

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point which means title passes in California.

GIFT CARD SHIPPING

For standard delivery (5-7 business days), shipping and processing charges are free.

For next day (1 business day), there is a charge of $8.50.

Next day orders received by 9am PT Mon - Fri will arrive next business day; orders placed after 9am PT Fri - Sun will arrive on Tues.

FURNITURE DELIVERY

In-Home Delivery

Items showing this symbol are delivered by our In-Home Delivery service. With In-Home Delivery, items are brought into your home, most are unpacked and assembled*, and the packaging is removed. In-Home delivery is only available in the contiguous 48 states. 

 *: Exceptions include outdoor patio structures and grills, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. Please call Customer Service at 1.866.472.4001 for further delivery details.

Delivery Timing:

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas.  Service to outlying areas may be restricted based on geographic location.  Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

Upholstered Furniture:

Most upholstered items are Special Order and arrive in 6 to 8 weeks, depending on availability.

Non–Upholstered Furniture:

All non–upholstered items will arrive within 7 to 10 business days in most metropolitan areas.** For other areas, your furniture will be delivered within 2 to 3 weeks, depending on availability.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.