Returns

At PBteen, we take great pride in the quality and craftsmanship of our products. Attention to design, finish, and materials is our priority.

  • Please inspect your purchase immediately and notify us of any damaged, incomplete, or inaccurate shipments. Please call us at 1.866.472.4001
  • Quick Ship upholstery items may be returned within 7 days
  • All other products may be returned for a refund of the merchandise value within 30 days

PBteen cannot accept returns or offer a refund on exchange on any of the following items:

  • Mattresses
  • Monogrammed/personalized items
  • Custom special order rugs
  • Custom made to order upholstery
  • Gift cards
  • Final sale items, which are identified by a price ending in .99 or .97
  • Items damaged through normal wear and tear

Delivery fees are non-refundable. Prior purchases are not eligible for a price adjustment.

General Customer Service: 1-866-472-4001

Fax: 1.702.363.2541

Email: customerservice@pbteen.com

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.

How to return an item

For your convenience you can begin by processing your return online. Indicate the reason for return and whether you would like a replacement or merchandise credit. At the end of this process you will be able to print a pre-paid UPS shipping label to bring to a UPS drop-off location. Depending on the reason for return, you may be responsible for return shipping ($5.50 for a small package and $12.25 for large or bulk items).

Please note that online returns are available only for items that are 70 lbs and under and were shipped to the United States (includes US Territories and APO/FPO). Online returns can only be used when you bring your items to a UPS drop-off location. If you would prefer to schedule a UPS pickup, please contact us at 1.866.472.4001

Did you purchase the item or was it a gift?

I ordered the item
I received this item as a gift

Re-print a shipping label

If you have processed a return online within the last 7 days and need to re-print the shipping label, enter your return tracking number. The return tracking number can be found in the email that was sent when you processed the return: