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Shipping

Here you will find information about shipping to US states, territories, and APO/FPO locations.

On this page:

Holiday Shipping Cutoffs

Know when you need to place your orders to ensure they’ll be delivered in time.

Hanukkah (Tuesday, December 12, 2017 - Wednesday, December 20, 2017)

FOR DELIVERY ON OR BEFORE WEDNESDAY, DECEMBER 20, 2017

SHIPPING

ORDER BY

Standard UPS Friday, December 15th 7:00 PM PST
Next Day
Tuesday, December 19th 7:00 PM PST
Monogramming - Standard
Monday, December 11th 6:00 PM PST
Monogramming - Rush
Tuesday, December 12th 2:00 PM PST  

We cannot guarantee holiday delivery for furniture and other large items delivered by truck.

Christmas (Monday, December 25, 2017)

FOR DELIVERY ON OR BEFORE FRIDAY, DECEMBER 22, 2017

SHIPPING TYPE

ORDER BY

Standard UPS Tuesday, December 19th 11:59 PM PST
Next Day
Thursday, December 21st 6:00 PM PST
Monogramming - Standard Wednesday, December 13th 9:00 PM PST

FOR DELIVERY ON OR BEFORE SATURDAY, DECEMBER 23, 2017

SHIPPING TYPE

ORDER BY

Saturday Christmas Delivery
Friday, December 22nd, 2017 12:00 PM PST

We cannot guarantee holiday delivery for furniture and other large items delivered by truck.

International Shipping Cutoff - Christmas (December 25, 2017)

FOR DELIVERY ON OR BEFORE FRIDAY, DECEMBER 22, 2017

SHIPPING TYPE ORDER BY
United Kingdom
 
     DHL Express Monday, December 11th, 2017 5:00 PM PST (US)
     DHL Economy Thursday, December 7th, 2017 6:00 PM PST (US)
     Standard Monday, December 4th, 2017 5:00 PM PST (US)
     Postal Tuesday, November 28th, 2017 5:00 PM PST (US)
All other countries*
Tuesday, December 5th, 2017 5:00 PM PST (US)

Please note the above holiday shipping cutoffs do not apply to monogrammed items and furniture. Please visit our International FAQs page to view items ineligible for international shipping.

*The above holiday shipping cutoffs apply to most regions in the United Kingdom and other countries; however for certain international destinations, you will be quoted a specific delivery promise during checkout based on the shipping methods available for the items in your shopping cart.

Shipping Types

Our products are delivered in two ways, either:

  • Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
  • Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee

Front Door Parcel Delivery

Standard Shipping

Next Day Shipping

Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order.

Some items send directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

For an extra charge of $17.50 per address, we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm through Sunday will arrive on Tuesday.

Truck Delivery

Unlimited Flat Rate Delivery

With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Truck Delivery usually includes our premium White Glove Service - items are delivered to your home by apppointment to your room of choice - and are then unpacked and fully assembled.

Flat Rate Shipping items that do not include White Glove Service are outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.

Fees: Flat Rate fees and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment and Review page.

Gift Cards

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5-7 business days).
  • Next day delivery is available for an $8.50 charge – arrives in 1 business day if placed by 9am PT Mon-Fri.
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Deliveries to Alaska, Hawaii, US Territories, and Military Addresses (APO/FPO)

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. 

The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.

Shipping Rates & Fees

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

Front Door Parcel Delivery - Standard and Next-Day

SHIPPING RATES - to contiguous 48 states

ORDER TOTAL

STANDARD SHIPPING

arrives in 4-5 business days
personalized items add 2 days

NEXT DAY SHIPPING

add $17.50 to standard fee
order by 6pm PT Mon-Fri

up to $15.00 $4.95 $22.45
$15.01 to $25.00 $6.00 $23.50
$25.01 to $45.00 $8.00 $25.50
$45.01 to $65.00 $11.00 $28.50
$65.01 to $90.00 $14.00 $31.50
$90.01 to $125.00 $17.00 $34.50
$125.01 to $200.00 $21.00 $38.50
$200.01 & over 10% 10% + $17.50
$3,000.01 & over 5% 5% + $17.50

SHIPPING RATES - to Alaska, Hawaii and U.S. Territories

Next Day Shipping is not available for items shipped outside the contiguous 48 states

Destination

Standard Shipping

Arrives

Alaska Add $10 to standard fee 5 business days
Hawaii Add $10 to standard fee 5 business days  
US Territories Add $10 to standard fee 10-15 business days
Truck Delivery - Unlimited Flat Rate
  • Truck Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order. 
  • Refer to the local/regional/national delivery zones table and rates tables.
  • Available in the contiguous 48 states only.

 

Eligible items will show "Unlimited Flat Rate Delivery" on the product page. Pool tables, pool and table tennis covers, foosball tables, and air hockey tables are not eligible for Unlimited Flat Rate Delivery.

Flat Rate Shipping Charge by ZIP Code

Local, Regional and National Delivery Zones

Flat Rate Shipping

DISTANCE

to your location

FLAT RATE CHARGE

Orders to $999

FLAT RATE CHARGE

Orders over $999

     Local (0-99 miles) $129 $229
     Regional (100-199 miles) $199 $299
     National (200 miles +up) $299 $399

Delivery Timing

Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge

TYPE OF ITEM ESTIMATED ARRIVAL
In-Stock** *(non-upholstered) Items 7 to 10 business days
Quick Ship 2 - 4 weeks
Special Order
8 - 10 weeks

* Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.

Arranging Delivery

Truck Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).

INTERNATIONAL SHIPPING INFORMATION

Choose the international shipping destination and preferred currency on our website by clicking the flag in the upper right corner of any page. All PBteen.com prices will be automatically converted to your chosen currency. You can continue to shop PBteen.com once you choose the shipping destination and currency. When you proceed to checkout, your secure transaction will be completed with our global partner, Borderfree. Borderfree will calculate and display a guaranteed order total amount, including all shipping costs and any applicable duties and taxes.

Once you've made your purchase, PBteen.com will ship your item(s) to the Borderfree shipping hub in the United States. Borderfree will then ship your order to its final international destination.

You may ship to a specific country and pay with a different country's currency. For example, you may select "United Kingdom" as your shipping destination, but select "USD" as your preferred currency. If you don't see your country listed, we are currently not shipping to that destination.

All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.  

Delivery Times:

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart.

International Shipping Eligibility:

Items NOT eligible for international shipping include:
Some oversized items and select items delivered by our Premium In-Home Delivery Service, Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting, and Gift Cards.

Our electrics CAN be shipping internationally, but the MUST be used with correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.

If you'd like to learn more about shipping internationally, visit our International Shipping FAQ.

Sales Tax. Which deliveries will be charged sales tax?

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point which means title passes in California.

GIFT CARD SHIPPING

For standard delivery (5-7 business days), shipping and processing charges are free.

For next day (1 business day), there is a charge of $8.50.

Next day orders received by 9am PT Mon - Fri will arrive next business day; orders placed after 9am PT Fri - Sun will arrive on Tues.

FURNITURE DELIVERY

UNLIMITED FLAT RATE FURNITURE & FREIGHT DELIVERY

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture items can be delivered for a single flat rate, per shipping address. These items will be delivered by Premium In-Home White Glove Delivery service providers. Eligible items will show "Unlimited Flat Rate Delivery" on the product page. 

The exact shipping charge is based on your shipping location. Shipping times vary by vendor. See shipping tab for more details. Your order will ship when all items in your order are available for delivery.

 

Premium In-Home Delivery

Items showing this symbol are delivered by our Premium In-Home Delivery service. With Premium In-Home Delivery, items are brought into your home, most are unpacked and assembled*, and the packaging is removed. Premium In-Home delivery is only available in the contiguous 48 states. 

 *: Exceptions include outdoor patio structures and grills, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.  

Delivery Timing:

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas.  Service to outlying areas may be restricted based on geographic location.  Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

Upholstered Furniture:

Most upholstered items are Special Order and arrive in 6 to 8 weeks, depending on availability.

Non–Upholstered Furniture:

All non–upholstered items will arrive within 7 to 10 business days in most metropolitan areas.** For other areas, your furniture will be delivered within 2 to 3 weeks, depending on availability.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.