At Your Service

From tracking your order to processing a
return, we're here to help. Contact us by
phone, email or using one of our self—
service features. From start to finish, your
satisfaction is important to us.

Track Your Order

Track Your Order

Available for online status-tracking 24 hours after it has been placed.

Returns

Returns

You can return eligible items for a refund of the merchandise value.

Shipping

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and US Territories.

International Orders

International Orders

Shipping to over 90 countries including Canada and Australia.

PB Credit Card

PB Credit Card

Apply today for a Pottery Barn credit
card and start enjoying the benefits.

Email Settings

Email Settings

Manage your settings and frequency of updates and latest offers.

Call Customer Service

U.S. Customer Service
1.866.472.4001

Email Customer Service

Customer Service Email
customerservice@pbteen.com

Design Crew
The Key Rewards

Find a Store

Come down to your local store and join us
We have 20 stores located throughout the
48 contiguous United States.

Find a Store >
Store Events
Credit card

Credit Card

Earn 10% back in Rewards. You'll receive a $25 Reward
for every $250 you spend. Earn and redeem rewards at
Pottery Barn, Pottery Barn Kids, or PBteen.


Apply Today >

Personalization Guide

Choose between traditional monogram
or personalization in a variety of different
fonts and color options.

View Guide >
Personalization Guide
Assembly Instructions

Assembly Instructions

Assembly instructions for our furniture products are
available for you to download.

Get Instructions >