Quick Ship UPS: 1 Week

Items marked as QUICK SHIP UPS will usually be delivered within 1 week. There is no additional charge for Quick Ship UPS delivery. This service is subject to product availability at time of shipping.

Quick Ship In-Home: 1-3 Weeks

Items marked as QUICK SHIP IN-HOME will usually be delivered within 1-3 weeks. There is no additional charge for Quick Ship In-Home delivery. With In-Home Delivery, items are brought into your home, unpacked, assembled and packaging is removed. This service is subject to product availability at time of shipping.

Made To Order In-Home: 14-16 Weeks

Made to Order items are usually delivered within 14-16 weeks to addresses within the contiguous 48 states. Once it reaches our distribution center, a local delivery service will contact you to schedule a delivery appointment. With In-Home Delivery, items are brought into your home, unpacked, assembled and packaging is removed.

Unlimited Flat Rate Furniture & Freight Delivery

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. The exact shipping charges, listed below, are based on our shipping location and will be applied in the Checkout Payment & Review page.

Surcharges

Select oversized items have an additional delivery and processing surcharge; this charge is listed below the item price.

View the complete Shipping and Delivery Information page.

Easy Returns

If you’re not 100% satisfied with your purchase, we’re here to help.

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount.

How to Begin a Return

Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

Items That Cannot be Returned

For our full list of items and conditions, visit our Returns Page.

Items without an original receipt or gift receipt
Made to order furniture and rugs
Used or soiled items
Mattresses
Final sale items ending in .97
Gift cards
Personalized or monogrammed items

Still have questions? Visit our Returns Page.

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west elm x pbt Basket Slub Dark Horseradish Groovy Swivel Chair