SPECIAL ORDER DELIVERY

This is a special order item. This item ships directly from our manufacturer and ship times may vary. Next Day Delivery is not available for special order items. Special order items cannot be returned.

Have more questions regarding shipping? Please visit our Shipping Information page.

Easy Returns

If you’re not 100% satisfied with your purchase, we’re here to help.

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount.

How to Begin a Return

Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

Items That Cannot be Returned

For our full list of items and conditions, visit our Returns Page.

Made to order furniture and rugs
Used or soiled items
Mattresses
Final sale items ending in .97
Gift cards
Personalized or monogrammed items

Still have questions? Visit our Returns Page.

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Penelope Pool Table