At Your Service

From tracking your order to processing a return, we’re here to help.
Contact us by chat, phone or using one of our self-service features.
Plus, connect with our experts for free using our online Design Chat.

U.S. Customer Service Phone:

1.866.472.4001

Find a Store

Visit us in person at a store near you.

Track Your Order

Find out the status of your order
24 hours after it has been placed.

view your order

Returns

You can return eligible items for
a refund of the merchandise.

start a return

Shipping

Items are shipped to 48 states and
to Alaska, Hawaii and US Territories.

view shipping types & rates

International Orders

Shipping available to 60+ countries
including Canada and Australia.

view your order

Email Settings

Manage your settings, frequency
of updates and latest offers.

update email options

Your Favorites

See it! Love it! Save it!
Keep track of your favorites.

view your favorites

Frequently Asked Questions

Everything you need to know all in one place.

Learn More

Gift & eGift Cards

Redeem them in store, online or over the phone.

Learn More

credit card

Earn 10% Back in Rewards2

For your first 30 days as a cardmember across our brands with the Pottery Barn Credit Card.

Learn More

the key member rewards

Earn 2% back

in rewards and unlock exclusive benefits
with every purchase across our family
of brands.

Join for free

design crew

Free Design Services

From free gifting and design advice
to custom floor plans, our Design Crew
is here to help.

request an appointment