UNLIMITED FLAT RATE DELIVERY WITH WHITE GLOVE SERVICE

When you choose Unlimited Flat Rate Delivery, a service representative will contact you and arrange a delivery date and time (usually a 4-hour window) for our skilled White Glove Service to bring your new items into the room of your choice and assemble (not install*) your new items as well as disposes of all packaging materials upon completion.

Flat Rate delivery fees are determined by where you live and can be scheduled Tuesday - Saturday in most metropolitan areas** with some Monday availability.

Please note: There are some restrictions to our Unlimited Flat Rate and White Glove Service. For pricing, locations of our fulfillment centers and more details, visit our Shipping Information page.

FRONT DOOR DELIVERY

With Front Door Delivery, most available items including select furniture and lighting can deliver within 3-5 business days. To learn more about gift wrapping options, fees and restrictions, please visit our Shipping Information page.

For an extra charge of $17.50 per address and within the contiguous 48 states, we can arrange for next day delivery to most destinations. Orders received by 6pm (PT) Monday through Thursday will arrive the next business day. Orders placed on Friday after 6pm (PT) through Sunday will arrive on Tuesday.

Please note: There are some restrictions for Next Day Delivery as well as for out of stock, personalized items or items shipped directly from the manufacturer. To learn more, please visit our Shipping Information page.

SHIPPING

Delivery fees include applicable state mattress recycling fees.

View the complete Shipping and Delivery Information page.

MATTRESS REMOVAL

Your new mattress purchase is eligible for an old mattress removal via our Premium White Glove Delivery service. The mattress must be in sanitary condition. Pickup must be requested when you schedule your new order delivery.

CA Customers Only

Williams Sonoma is compliant with California’s Retailer Take Back Program Legislation.

If you are having your mattress delivered, we will take back your old mattress and/or foundation at no additional cost.

All delivery or set-up fees for the products being delivered still apply.
For white glove delivery, the old mattress and/or foundation will be taken at delivery of your new mattress if pre-scheduled prior to delivery.
For parcel shipments, we are happy to pick up your old mattress and/or foundation. Please call us to schedule a pickup within 30 days of the delivery of your new mattress.
Please note we may refuse to pick up the old mattress and/or foundation if it poses a health or safety risk.

For questions or to schedule a pickup contact:

PB Teen: 1.866.472.4001

STATE RECYCLING FEE

Select states require retailers to collect a recycling fee for the sale of any mattress, futon, foundation, and base. Pottery Barn covers the cost of state-mandated recycling fees for our customers.

RETURNS

Mattresses, foundations and bases are final sale. They may not be returned or exchanged.

WARRANTY

When used with a proper supportive bed frame, your new mattress, foundation and base is protected by a limited manufacturer’s warranty. Although comfort exchanges are void, your purchase is covered from manufacturing, product or material defect.

For specific warranty information: Beautyrest® Mattress Warranty

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Beautyrest® Level One Mattress (13"-14.25"h)

Beautyrest^® Level One Mattress (13"-14.25"h)