SHIPPING INFORMATION

UPS Front Door Delivery: 3-5 Business Days or Next Day Shipping

With Front Door Delivery, UPS can deliver most in-stock items including select furniture and lighting within 3-5 business days. Gift wrapping and personalization may take additional time.

Front Door shipping costs are based on your order total, visit our Shipping Information page for more pricing details. We are happy to offer free standard shipping on gift cards, pajamas, robes and select bedding.

For an additional fee, some products can be delivered next day depending on availability and destination within the contiguous 48 states. Orders received by 6pm (PT) Monday through Thursday will arrive the next business day. Orders placed on Friday after 6pm (PT) through Sunday will arrive on Tuesday.

There are some restrictions for Next Day delivery as well as for out of stock, personalized items or items shipped directly from the manufacturer.

UPS is unable to deliver to P.O. boxes.

Have more questions regarding shipping? Please visit our Shipping Information page

EASY RETURN INFORMATION

If you’re not 100% satisfied with your purchase, we’re here to help. 

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount. 

How to Begin a Return 

Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

Items That Cannot be Returned 

For our full list of items and conditions, visit our Returns Page.

Items without an original receipt or gift receipt
Made-to-order furniture and rugs
Used or soiled items
Mattresses
Final sale items ending in .97
Gift cards
Personalized or monogrammed items

Still have questions? See our full Returns Policy.

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west elm x pbt Basket Slub Dark Horseradish Hang-A-Round Chair