UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS

Our Flat Rate Delivery fees are based on where you live, not how much you buy. With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate.

All of our Flat Rate items include our premium White Glove Service—at no extra charge—for oversized furniture and select fragile items. With White Glove, your order is brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled, but not installed*. All packaging materials are removed upon completion.

DISTANCE	FLAT RATE FEE orders up to $999	FLAT RATE FEE orders over $999.01
Local (0–99 miles)	$149	$249
Regional (100–199 miles)	$199	$299
National (200+ miles)	$299	$399

SHIPPING + DELIVERY SPECIFICATIONS

ITEM	ESTIMATED ARRIVAL
In-Stock	7–10 days (metropolitan area)** 2–3 weeks (all other areas)
Quick Ship	2–4 weeks
Special Order	8–12 weeks
Backordered	Will ship once it is back in stock, at no extra charge

Flat Rate delivery is by appointment Tuesday – Saturday in most major metropolitan areas**, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window). Available in the contiguous 48 states only.

Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges.

*Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC + Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Have more questions regarding shipping? Please visit our Shipping Information page.

Easy Returns

If you’re not 100% satisfied with your purchase, we’re here to help.

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount.

How to Begin a Return

Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

Items That Cannot be Returned

For our full list of items and conditions, visit our

Items without an original receipt or gift receipt
Made-to-order furniture and rugs
Used or soiled items
Mattresses
Final sale items ending in .99 or .97
Gift cards
Personalized or monogrammed items

Still have questions? Visit our Returns Page.

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west elm x pbt Mid-Century Side Storage Platform Bed