UNLIMITED FLAT RATE DELIVERY WITH WHITE GLOVE SERVICE

When you choose Unlimited Flat Rate Delivery, a service representative will contact you and arrange a delivery date and time (usually a 4-hour window) for our skilled White Glove Service to bring your new items into the room of your choice and assemble (not install*) your new items as well as disposes of all packaging materials upon completion.

Flat Rate delivery fees are determined by where you live and can be scheduled Tuesday - Saturday in most metropolitan areas** with some Monday availability.

Please note: There are some restrictions to our Unlimited Flat Rate and White Glove Service. For pricing, locations of our fulfillment centers and more details, visit our Shipping Information page.

UPS FRONT DOOR DELIVERY

Select furniture and lighting can be shipped via UPS Front Door Delivery. UPS can deliver most in-stock items within 3-5 business days. To learn more about gift wrapping options, fees and restrictions, please visit our Shipping Information page.

For an extra charge of $17.50 per address and within the contiguous 48 states, we can arrange for next day delivery to most destinations. Orders received by 6pm (PT) Monday through Thursday will arrive the next business day. Orders placed on Friday after 6pm (PT) through Sunday will arrive on Tuesday.

Please note: There are some restrictions for Next Day Delivery as well as for out of stock, personalized items or items shipped directly from the manufacturer. To learn more, please visit our Shipping Information page.

Easy Returns

If you’re not 100% satisfied with your purchase, we’re here to help.

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount.

How to Begin a Return

Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

Items That Cannot be Returned

For our full list of items and conditions, visit our Returns Page.

Items without an original receipt or gift receipt
Made to order furniture and rugs
Used or soiled items
Mattresses
Final sale items ending in .97
Gift cards
Personalized or monogrammed items

Still have questions? Visit our Returns Page.

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west elm x pbt Modern Desk (50"x24")