SHIPPING INFORMATION

We offer several delivery options for furniture items. See our shipping overview below for more details.

Quick Ship UPS: 1 Week

Items marked as Quick Ship UPS will usually be delivered within one week to addresses within the contiguous 48 states. Delivery estimates are subject to product availability at time of shipping. UPS Shipping fees are determined by your overall cart. Next day delivery is not available for Quick Ship items.

Quick Ship In-Home Delivery with Unlimited Flat Rate: 1-3 Weeks

Items marked as Quick Ship In-Home Delivery include our Unlimited Flat-rate pricing as well as our White Glove Service at no extra charge.

Our Unlimited Flat Rate delivery fees are determined by where you live and the amount of your overall order. An unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate. Enter your zip code for pricing and learn more on our Shipping Information page.

Once your items are ready to be delivered, our customer service team will contact you and schedule a delivery date and time. Our White Glove Service will bring your new items into the room of your choice and assemble your new items in addition to disposing of all packaging materials when they are finished. 

There are some restrictions to our In-Home Delivery and White Glove Service. White Glove Service cannot install lighting fixtures, wall-mounted items and other select items. Learn more at our Shipping Information page.

Made to Order In-Home Delivery with Unlimited Flat Rate: 14-16 Weeks

These made to order items include all the benefits of In-Home delivery outlined above. It includes Unlimited Flat Rate pricing and White Glove delivery service.

EASY RETURN INFORMATION

If you’re not 100% satisfied with your purchase, we’re here to help. 

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount. 

How to Begin a Return 

Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

Items That Cannot be Returned 

For our full list of items and conditions, visit our Returns Page.

Items without an original receipt or gift receipt
Made-to-order furniture and rugs
Used or soiled items
Mattresses
Final sale items ending in .97
Gift cards
Personalized or monogrammed items

Still have questions? See our Returns Page.

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west elm x pbt Timo Corner Upholstered Bed