
Shop more. Earn more.
Reward yourself.
Cardholder
With the Pottery Barn Credit Card, earn
rewards every time you shop or choose special
financing on purchases of $750 or more.2
Key Holder
Earn rewards across our family of brands.3
Join for free; no credit application needed.
Scroll down to learn more.
Enjoy these benefits across our family of brands
3% back in Rewards
Exclusive Access
Free Design Services
How The Key Works
Enroll
Enrolling in-store or online
is fast, free and easy. Register
your phone number to use your
Key every time you check out.
Shop & Earn
Earn 3% back in rewards when
you shop with our brands.3
Every time you earn at least $15,
you'll receive a reward.4
Redeem your Rewards
Use your rewards in-store or
online, at any of our brands.3
View and track your
rewards in your account!
Frequently Asked Questions
How do I earn Key Rewards?
Every time you shop, let us know you're a Key Holder by providing your registered phone number at checkout.
How much do I earn?
Key Holders earn 3% back in rewards on qualified purchases across our family of brands. See our Terms and Conditions for more details.
When will my purchase be added to my account?
Your account balance will be updated 48 hours after purchase or shipment.
When can I spend my Key Reward?
30 days after earning $15 or more, a reward code will be sent to your inbox and displayed on your Rewards dashboard until used or expired.
Can I earn Key Rewards and Credit Card Rewards on the same purchase?
You will earn either Key Rewards or Credit Card Rewards, not both.
JOINING THE KEY REWARDS
How do I join the Key Rewards?
You can enroll in The Key Rewards online, over the phone (1-844-445-7670), or in stores.
Is a purchase required to join the Key Rewards?
The Key Rewards is free to join; there is no purchase required to enroll.
I have a store Credit Card. Can I sign up for the Key Rewards too?
Absolutely. Williams Sonoma, Pottery Barn and west elm Credit Cardholders are invited to join The Key Rewards, and will earn either Key Rewards or Credit Card Rewards on their transaction. To maximize your earnings, shop at a brand and use that brand's Credit Card. To earn when you shop at our other brands, provide your registered phone number and get 3% back in rewards from The Key Rewards. For the sake of clarity, a Key Holder cannot earn both Key Rewards and Credit Card Rewards on the same transaction. For Terms and Conditions of the Credit Card Rewards programs, go to:
EARNING REWARDS
How do I earn Key Rewards?
Every time you shop, let us know you're a Key Holder by providing your registered phone number at checkout.
How much do I earn?
Key Holders earn 3% back in rewards on qualified purchases across our family of brands. See our Terms and Conditions for more details.
When will purchases be added to my account?
Your account balance will be updated 48 hours after purchase or shipment.
Can I earn Key Rewards and Credit Card Rewards on the same purchase?
You will earn either Key Rewards or Credit Card Rewards, not both.
If my phone number was missing from a purchase, can I still earn Key Rewards on that purchase?
At this time, you must provide your registered Key phone number when you make a purchase to earn rewards with The Key. If you forgot to provide your phone number at checkout, please call our Care Center at (1-844-445-7670).
Where can I earn Key Rewards?
You can earn 3% back in rewards every time you shop with your registered phone number at Williams Sonoma, Williams Sonoma Home, Pottery Barn, PBteen, Pottery Barn Kids, west elm, and Mark & Graham. Purchases can be made online, over the phone (1-844-445-7670) with our Care Center, or at any store location, including Outlets. At this time, Rejuvenation is not included in The Key Rewards.
Are there any limitations on earning rewards?
Rewards are not earned on taxes, shipping, items fulfilled by third parties (including Williams Sonoma Wine, eGiftcards, Square purchases, installation services, donations, and bag fees) or purchases made with a store Credit Card, gift card, or merchandise card. Bulk gift cards and volume purchases also do not earn Key Rewards. Any purchase, or portion of a purchase, made with Key Rewards will not earn rewards. Rewards can currently be earned on U.S. and Puerto Rico purchases only. Orders placed or shipments delivered outside the United States or Puerto Rico are not currently eligible to earn rewards. At this time, Rejuvenation is not included in The Key Rewards.
ACCOUNT INFORMATION
How can I see my Key Rewards balance?
After logging into your PBteen account, click The Key Rewards in the navigation bar. You can access your Key Rewards dashboard here.
Why is my Key Rewards balance different than I expected?
Your Key Rewards balance might be impacted by one of the items below:
How do I update my Key Rewards account contact information?
Call our Care Center at (1-844-445-7670) to update your information.
What if I lose my Reward?
If you lose your emailed Key Reward, you can access it on any of our brand websites through the Key Rewards link, at registers in our stores, or through our Care Center. You can use your Key Reward until expiration.
Where are my Credit Card Rewards?
The Key Rewards is separate from the store Credit Card Rewards programs. For more information, visit the Credit Card website for Pottery Barn, Williams Sonoma, or west elm.
REDEEMING REWARDS
When will I receive my Key Reward?
30 days after earning $15 or more, a reward code will be sent to your inbox and displayed on The Key Rewards dashboard of our brand websites.
How can I redeem my Key Reward?
You can redeem in stores, online, or by phone using the code on the reward.
How do I know my Key Reward was deducted from my order total?
The order total reflects the full amount of your purchase before subtracting any Key Reward. Redemptions will be listed separately on your order confirmation.
Can I use my Key Rewards, Credit Card Rewards, and a promo code on the same order?
Yes, you can. Key Rewards, Credit Card Rewards, and promotions are combinable as long as the promo code and rewards are valid for your purchase.
Can I use my Key Rewards across your family of brands?
Yes, you can. You can redeem a Key Reward across our family of brands, no matter where you earned them.
Where are my Credit Card Rewards?
Credit Card Rewards are issued in your monthly Credit Card billing statement or sent directly to you via mail.
How long is my Key Reward valid?
Your Key Reward is valid for 90 days after issued. In addition, after two years of inactivity any remaining account balance under $15 will expire.
Can I purchase a gift card with my Key Reward?
Customers are not able to purchase gift cards with a Key Reward. However, you can earn rewards on any gift cards you purchase. Purchases made with a store gift card are not eligible to earn rewards.
REFUNDS AND TRANSFERS
Is my Key Reward refundable?
Yes, your Key Reward is refundable if the item(s) purchased with a Key Reward is returned within the 90-day expiration window. After the return, the Key Holder will receive a new Key Reward and any remaining balance will be available online, in stores, and through our Care Center until expiration. When cancelling an order on the same day, your Key Reward may not be available for up to 24 hours.
Can I transfer my rewards to another person?
Currently we do not support the transfer of rewards.
Trade Members & Associates
Are members of Williams-Sonoma, Inc's "To The Trade" program eligible to earn rewards?
Yes! Design professionals enrolled in our "To The Trade" program are eligible to enroll and earn rewards in The Key Rewards. However, bulk gift card and volume purchases are not eligible to earn rewards.
Are Williams-Sonoma, Inc. associates eligible for the Key Rewards Program?
Yes! All associates across our family of brands are eligible to participate in the program.
Don't see your question here? See our Terms and Conditions
or call our Care Center at 1-844-445-7670
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The Fine Print
See full Terms and Conditions
- 1 Subject to credit approval. Comenity Bank issues Pottery Barn Credit Card accounts. The Pottery Barn Rewards Program is provided by Pottery Barn, which is solely responsible for the program operation. Pottery Barn may change the terms of the program at any time. For full Pottery Barn Credit Card Rewards Terms and Conditions, please see potterybarn.com/creditcard.
- 2 Promotional financing available with Pottery Barn Credit Card accounts offered by Comenity Bank, which determines qualifications for credit and promotion eligibility. $750 minimum purchase and minimum monthly payments are required. Subject to credit approval. Transactions greater than $750 may choose between earning rewards or promotional financing.
- 3 The Key Rewards Program's participating brands include Pottery Barn, Pottery Barn Kids, PBteen, west elm, Williams Sonoma, Williams Sonoma Home, and Mark and Graham. Rejuvenation is not included. This Program is offered, operated, and administered by Williams-Sonoma, Inc. Comenity Bank (Bank) issues Pottery Barn credit card accounts and is in no way affiliated with or responsible for The Key Rewards Program. Any disputes concerning rewards under The Key will not affect any payments or other obligations to the Bank. Pottery Barn Credit Cardholders cannot earn 3% under the Key on purchases made with their Pottery Barn Credit Card.
- 4 Key Rewards are sent to your email inbox in $15 increments, one month after you earn $15 or more in rewards. Earnings are posted to your account the day after your item ships, or 24 hours after you bring your item home from the store. Key Rewards expire 90 days after issuance. Restrictions and exclusions apply. If you did not provide your registered phone number at the time of purchase, please contact our Care Center at 1-844-445-7670.